I’ve
mentioned here before that I try to not visit Wal-Mart. When I do, out of necessity,
it bothers me. They don’t spend a dime here and they have done considerable damage
to locally-owned businesses from coast to coast.
When I do go
there, I’m stunned at the lack of service and the lack of product knowledge
available. And while I’m ranting, let me discuss an article done by the
Canadian Broadcasting Corporation about making a personal choice to avoid
self-checkout lanes.
At the local
Wal-Mart, even during the busiest shopping hours, there might be only two
check-out lanes available. Come on, this store does millions of dollars of
business annually….you can’t employ more than two checkers at a time? Why did
you build ten checkout lanes if you were only going to use two?
Anyway---the
article says “never use self-checkout,” because it kills jobs---and it doesn’t contribute payroll taxes. I’m sure
it is a strategy at the big retail stores. The goal is to get rid of employees.
It won’t be long before sensors and artificial intelligence supplants everyone.
In Canada,
only 11-percent of those surveyed use self- checkout. For many Canadians, it is a choice. They would
rather wait in line….a line where a human is checking them out….than promote
human-less commerce.
So, consider
joining my personal moratorium on self-checkout. It might take me longer to
shop…but that’s now a choice I’m willing to make.
Next up…training
employees to know something about their products.
Call me a
romantic…
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